Returns And Refunds

Overview

A2S Shipping Containers – Returns and Refunds Policy Last updated: March 3, 2026

At A2S Shipping Containers, we strive to ensure every customer receives the exact shipping container(s) they ordered in the condition described. Due to the size, value, specialized nature, and transportation logistics of shipping containers, our return and refund options are limited compared to smaller consumer goods.

1. General Policy – No Returns on Most Sales

Shipping containers are large, custom-delivered industrial products sold on an “as-is” basis (subject to the condition grade advertised, such as New, One-Trip, Cargo Worthy, Wind & Water Tight, etc.). Most sales are final and non-returnable except in the specific cases listed below.

2. Eligible Returns (Limited – Non-Modified Containers Only)

You may be eligible for a return only if all of the following conditions are met:

  • The container is new, one-trip, or standard unmodified used (no custom modifications, alterations, or added features such as doors, windows, insulation, electrical, refrigeration units, etc.).
  • You contact us within 14 calendar days of the actual delivery date (or within 7 calendar days in cases where visible major discrepancies are discovered immediately upon delivery).
  • The container remains in substantially the same condition as when delivered — no new damage, rust acceleration, graffiti, modifications, or misuse has occurred.
  • The container is still located at the original delivery site and is accessible for pickup by truck (no relocation by customer has taken place).
  • You provide clear photos and/or video evidence of any claimed discrepancy that differs materially from the advertised condition.

Custom-modified containers, built-to-order units, refrigerated containers (reefers), and containers that have been painted, cut, welded, or otherwise altered are non-returnable and non-refundable.

3. Return Process

If your return appears eligible:

  1. Contact our customer service team immediately via email (info@a2sshippingcontainers.com) or phone, providing your order number, delivery date, photos, and a detailed description of the reason for return.
  2. We will review your request within 2–3 business days and issue a Return Merchandise Authorization (RMA) if approved.
  3. Upon approval, we will coordinate return transportation at a mutually agreed time.
  4. The container will be inspected upon return to our yard or designated location.

4. Refund Details (When Approved)

  • Restocking / Reconditioning Fee: A minimum 25% restocking fee will be deducted from the refund to cover inspection, administrative costs, lost resale value, and re-marketing expenses. Higher fees (up to 40%) may apply depending on container condition upon return and market factors.
  • Transportation Costs: The customer is responsible for all original outbound delivery fees and any return transportation costs unless the return is due to our proven error (wrong container delivered, significantly misrepresented condition, etc.).
  • Refund Amount: Issued to the original payment method (less restocking fee and non-reimbursable freight) within 10–14 business days after we receive and inspect the returned container.
  • Partial Refunds: In cases of minor but verifiable discrepancies, we may offer a partial refund instead of a full return.

5. Damaged or Defective Containers Upon Delivery

  • Inspect immediately upon delivery (or as soon as possible if delivered without signature option).
  • Report visible damage, material condition discrepancies, or delivery of the wrong unit within 48 hours of delivery with photos/video.
  • We will work with you and the carrier to file claims where applicable.
  • Remedies may include repair credits, partial refunds, replacement (if inventory allows), or — in rare cases — full refund minus non-recoverable freight costs.

6. Cancellations Before Delivery

  • Orders may be cancelled before dispatch/delivery with written notice.
  • Cancellations after production has started or after the container has been assigned/loaded for delivery may incur a 15–30% cancellation fee (depending on timing and costs already incurred).
  • Deposits are generally non-refundable once a container is reserved or moved for you.

7. Exceptions and Limitations

We do not offer refunds or returns due to:

  • Buyer’s remorse or change of mind after delivery
  • Customer’s inability to obtain permits, zoning approval, or site access
  • Minor cosmetic issues consistent with the advertised grade (surface rust on used containers, small dents, etc.)
  • Delays or issues caused by third-party carriers (force majeure, weather, road restrictions)

8. Contact Us

For any questions about returns, refunds, or to start a claim:

Email: info@a2sshippingcontainers.com

Phone:+1 (346) 716-2994

We aim to respond within 1–2 business days.

This policy is subject to change. The version posted on our website at the time of your purchase governs your order.

Thank you for choosing A2S Shipping Containers.